service excellence

Service Excellence

MPS Company is focused on service excellence and thrives to deliver the best client support to maximize your business performance. From bespoke training packages to off-site network support, MPS outstanding service team will keep your business running. MPS reputation as the leading provider for multi-vendor print technology and service is built on a unique approach to a Managed Services, pro-active monitoring our clients in order to maximize their fleet uptime.

MPS Company is UAE’s leading provider of print, documents, and process technology, in addition to outsourced services

MPS reputation as the leading provider for multi-vendor print technology and service is built on a unique approach to a Managed Services, pro-active monitoring our clients in order to maximize their fleet uptime.

Industry-Leading Service Capabilities

MPS has a dedicated team expert in managing different aspects of client support. This ensures our clients to be always receiving outstanding support and assistance through the collaboration with MPS. Our professional services team will provide you the most efficient and effective combination of print and document technology. Our team supports you in a very pro-active approach to monitor all your devices on real time basis, therefore, maximizing your uptime. In case there is an issue that cannot be solved through our online service, MPS service engineers will provide you all their expertise and deliver quality work with an impressive response time.

We offer a diversified range of training packages to ensure that all our clients are fully mastering the devices we install for them. The devices can range from small office printers to production printing solutions. MPS client support services are established in our service center, therefore, it gives our company a complete accountability for any issue that arises. This gives MPS the benefit of removing the necessity to outsource any of the services provided which allows us offer a tailored client support operation.

Why MPS should be your first choice:

  • All services are UAE based delivering a fast and accurate response
  • Pro-active monitoring of all your devices on a real time basis
  • Remote management of consumables right after installation, including supply of automated toner
  • Pre-configuration of all devices, network ready with IP address
  • Maximization of fleet management performance and uptime
  • Dedicated project manager to provide support for physical implementation
  • Expert trainers support users with tailored training for general users and reprographics
  • Quarterly performance and support reviews against agreed SLAs